Terms and Conditions.

Key Words: 

• We, us or our means ‘A Touch of Tranquility’. We are a registered business in England, UK.

• You or your means the person whom the booking relates to. 

Booking and Payment:

All bookings are managed through an online booking platform, Timely. You can read their T&C’s and Privacy Policy here.

Clients can choose treatment type, date and time, when available.

New clients must make their first initial booking online, thereafter future bookings can be made in person or online.

The following details are taken at the time of booking a treatment with us:
- First and last name
- Email address
- Mobile number
- Card details (long card no, expiry date, CVC) in line with our cancellation policy detailed further below.

Upon booking an appointment clients will be prompted to agree to our cancellation policy stating:
”No cancellations or changes allowed within 72 hours of the appointment. Cancellations within 72 hours will result in a fee equal to 50% of the booking. Please note that any no-shows or cancellations made on the day will incur a 100% charge to cover loss of earnings.”

When entering your card details during the booking process, clients will also be prompted to agree to the following statement:
"I accept that my card will be saved to my account. By adding your card, you are authorising A Touch of Tranquility to debit your card for future charges including any no-show or cancellation fees.”

Clients must fill out a pre-treatment consultation form prior to their first visit, which is sent virtually once a booking is made online. Clients are not required to fill out further forms, unless pregnant or should any circumstances change in their health or contact information that has previously been provided. 

A Touch of Tranquility accepts cash, bank transfer or payment via Timely card capture.

Cancellation:

The following cancellation terms shall apply: 

  1. If you cancel your appointment with at least 72 hours notice your booking will be cancelled with no further action required.  

  2. If you cancel with less than 72 hours notice before your scheduled appointment then A Touch of Tranquility reserves the right to charge you 50% of the total booking value. 

  3. If you cancel on the day of your scheduled appointment or do not arrive at all, A Touch of Tranquility reserves the right to charge you for the full treatment amount regardless of payment method (100% of the total booking value). 

These cancellation procedures apply to cancellation for any reason, including reasons beyond your control and are in place to ensure that our therapist is paid for their time and to cover loss of income & business expenses. 

Late Arrivals and No Shows:

We advise you to arrive 10 minutes prior to your treatment. Arrivals later than 15 minutes from your scheduled appointment time will be treated as a no-show and full payment will be due. 

If you arrive late to your appointment for any reason, your treatment time will be reduced in consideration of the next client. 

All late arrivals will be charged the full value of the treatment regardless of payment method. 

Gratuity:

100% of cash and bank transfer tips go directly to your therapist. Any tips included within an online card transaction, a fee of 1.95% + 20p per transaction is taken from the Timely booking system. Please bare this in mind if you have the generous intention of leaving a tip.

Pregnancy:

We only offer prenatal treatments to those in their second or third trimester (12+ weeks). There is no time-frame for postnatal treatments. We recommend waiting until you/your body feels comfortable to lie face down and face up for a period of time.

Those clients in their first trimester should not book a treatment during that time. If a treatment is booked for a client in their first trimester, the treatment will be cancelled. 

A Touch of Tranquility must be informed of any pregnancies to the best of the clients knowledge at the time of booking. 

A Touch of Tranquility asks that you complete your consultation form as early as possible. Any client who arrives to an appointment under circumstances that we can’t treat, will not receive the booked service and full payment will be required. Likewise, if information comes to light within the 72 hour cancellation period, A Touch of Tranquility reserves the right to enforce the 50% fee.

A Touch of Tranquility will not be held liable for any consequences in connection with a client not disclosing pregnancy to us prior to the appointment.

Health Conditions:

All health conditions and any medication must be disclosed on a client’s pre-treatment form.  

A Touch of Tranquility must be informed of any health conditions to the best of a client’s knowledge at the point of booking. 

Regrettably, A Touch of Tranquility is not insured to treat cancer patients, nor do we hold the expertise in Oncology massage to ensure that clients receive a safe treatment under these circumstances.

A Touch of Tranquility asks that you complete your consultation form as early as possible. Any client who arrives to an appointment under circumstances that we can’t treat, will not receive the booked service and full payment will be required. Likewise, if information comes to light within the 72 hour cancellation period, A Touch of Tranquility reserves the right to enforce the 50% fee.

Age Policy: 

A Touch of Tranquility must be informed prior to any appointment booked for a client under the age of 18 and written consent of a parent or guardian must be given at the time of booking. A minimum age of 16 is required to receive any treatment.

A Touch of Tranquility reserves the right to cancel any appointment if we believe it is inappropriate for any reason for us to provide treatment, including the behaviour of a minor. 

Etiquette: 

We ask that clients do not use mobile phones during treatments. We encourage clients to use their time with us to relax as much as possible, mobile phones can create a distraction and we want you to receive the best experience.

A Touch of Tranquility is not responsible for the loss or damage of personal items during client’s visit to the cabin. 

A Touch of Tranquility reserves the right to refuse treatment to any client who is physically or verbally abusive towards any of our staff - including but not limited to any inappropriate, aggressive or sexual behaviour. 

We reserve the right to refuse treatment to any client who is intoxicated or believed to be under the influence of non-medicated drugs. 

A Touch of Tranquility reserve the right to refuse to perform treatments, at any point in accordance with their professional code of conduct and duty of care.

Insurance:

We are insured for the services and treatments we provide to our clients.

Additional Terms:

We ask that you also read our FAQ, which is set out on our website and any information will also apply to all treatments in addition to the above terms.